Terms & Conditions

Advance Padel is a small, friendly company and we try our best to ensure we offer good quality products and a quick and friendly service to everyone. However we don't claim to be perfect and occasionally mistakes can happen. In case of a problem we will try to sort it out as soon as we can and always help where we can.

1.WARRANTY

1.1 Advance Padel offer a 1 year warranty on all of our products to be free from defects in material and workmanship. This is for a period of 1 year from the original date of purchase and covers products used within the parameters of *reasonable use. If you discover a defect in a product covered by this warranty, we will repair or replace the item upon receipt of the returned goods.

1.2 *Reasonable use does not cover damage caused by misuse, abuse, modification, improper storage or normal wear and tear of the product.

1.3 Please note we will not replace or repair products that are on the list of exclusions below.

Exclusions:

• Stored away damp or at high temperature.
• Machine washed or machine dried.
• Used in direct conjunction with non - Advance Padel products
• Used in extreme temperatures (above 40°C and below -15°C)
• Come into contact with sharp objects causing damage.
• Natural degradation due to UV light / sunlight.

2.RETURNS

2.1 In the event of an unwanted product – we will accept returns within 45 days from date of purchase provided the product has not been used.

2.2 Unwanted products must be returned in new condition, unused, clean and odour free. You will be responsible for shipping costs.

2.3 In the unlikely event that you encounter a manufacturing fault with your product within a year of purchase we will cover the cost of return shipping and of the shipping back to you.

2.4 Please consult us before shipping a product back to us (we will not cover expensive methods of return shipping and we can advise which regular methods of shipping to use).

Please always contact us prior to returning a product.

4. PRODUCT DESCRIPTIONS

4.1 We try our absolute best to make sure all descriptions are accurate but want to mention weights and sizes and colours can vary by small amounts. The reason being when we buy material to make our products the weight (grams per m) of the material can sometimes vary by a few percent between batches of material. It is common with most fabrics for there to be very slight variations between batches of up to a few percent. Therefore we can't guarantee every weight is 100% correct - but as mentioned above we try to make sure they are as accurate as possible. There is also the possibility of very slight colour variations occasionally (not very often but can happen). Other honest companies will be able to confirm that material weights can vary slightly.

Like everyone else we are human and we are not 100% perfect though we do try our very best.

5. AVAILABILITY

5.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you (very very rare), we may, at our discretion, refund you the price paid for such goods as soon as possible. In such a case we will let you know the date we expect to have new stock available and you will be given the option to wait for it if you wish as an alternative to a refund. It is very rare this happens as we try to mark goods out of stock before we run out of stock but it can very occasionally happen.

6. PAYMENT

6.1 Payment is processed securely on our site or can be made via PayPal, (the world's largest online payment processor). For payments made directly on our website we have the most secure SSL certificate available meaning you can use your card with full confidence it will be safe.

6.2 We do not store or have any access to credit/debit card details (these are processed very securely and never stored).

6.3 The price you see on the checkout page once you've selected your country is the final price you pay and includes shipping.

6.4 Please be aware that any customs fees or other applicable fees levied by authorities outside of our control are out of our hands, please see Customs Duty for more information on this.

7. DELIVERY & TITLE

7.1 Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. Immediately prior to despatch of the goods to you, title of the goods will pass to you.

7.2 In the unlikely event that you have not received all the goods within the maximum delivery time frame given for your location (UK = 5 working days, Europe = 6 working days, USA & Canada = 10 working days, Rest of World = 12 working days) please notify us.

7.3 If delivery is attempted but not successful, and returned to us, we reserve the right to charge for subsequent delivery attempts. If further charges arise, for example Customs charges and handling charges for orders sent internationally, we shall not be liable for payment of these charges. We strongly advise that you look into import charges before placing an order if it is a concern.

7.4 If you have entered the wrong address please contact us immediately so that we can change it, you are responsible for additional costs incurred as a result of providing the wrong information. In any event, if the courier attempts to deliver, fails and then the goods are returned to us, we will re-ship your order on receipt of a second payment of the delivery charges.

7.5 To avoid this situation, if your order hasn't been delivered within the time frame above, you should contact Advance Padel.

7.6 If you foresee any difficulty in taking delivery of an order, please inform us as early as possible and we will try our best to help.

8.CUSTOMS DUTY

8.1 There are never any customs duties to pay on orders to the UK.
It is possible for countries outside of the UK to sometimes charge customs duties on arrival of goods into the country. From what we understand not many orders to non EU countries get charged customs duty but it can sometimes happen (depending on your countries customs procedures and the order value etc).

8.2 In the event customs duty is charged Advance Padel is not liable to pay any customs charge. In the event there is a charge these are payable by the receiver of the package. Custom charges are completely outwith our control and they vary between countries (if it is a concern please check with your customs office before ordering).

As above to the best of our knowledge it is quite rare for customs charges to be charged but it can sometimes happen.

9. PRIVACY & CONFIDENTIALITY

9.1 We take this seriously. Any customer records are regarded as confidential and therefore will not be divulged to any third party, unless compelled to do so by law. If legally required to do so we will divulge them to the appropriate authorities.

9.2 We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.

9.3 We do not store or have any access to credit/debit card details (these are processed very securely and never stored).

10. WRONGLY PRICED ITEMS

10.1In the very rare occasion of an error in the pricing on our website we reserve the right to cancel your order and refund any monies paid in full. Notice will be given to you by email or by phone.

10.2 If we provide a quote by email for an order we reserve the right to cancel or edit the order if an error has been made in the pricing.

11. COPYRIGHT NOTICE

11.1 Copyright and other relevant intellectual property rights exists on all text relating to the Advance Padel services and the full content of this website including photos.

12. WAIVER

12.1 Failure of either Advance Padel or the customer to insist upon strict performance of any provision of this or any agreement or the failure of either Advance Padel or the customer to exercise any right or remedy to which it, he/she or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both Advance Padel and the customer.

13. NOTIFICATION OF CHANGES

13.1 Advance Padel reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site.

13.2 Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the agreement between customers and Advance Padel.

13.3 Your accessing of this website and/or undertaking of an order or agreement indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

14. DISTANCE SELLING REGULATIONS 2000

14.1 Advance Padel adheres to the Distance Selling Regulations 2000.

15. LAW AND JURISDICTION

15.1 The construction, validity and performance of these Terms and Conditions shall be governed by the Law of Scotland and the Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and Advance Padel.

15.2 Failure of Advance Padel to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.